Terms & Conditions
These are the terms and conditions on which Pinseria Ltd supply products to you, whether in store or by phone, via our website (pinseriafood.co.uk) and via our mobile, tablet or other applications (our "Sites").
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. We recommend that you save a copy of the terms to your device for future reference (to help the environment, please don't print them unless you really need to).
By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
If you have any questions relating to these terms and conditions please contact Pinseria's using our Contact Form before you place an order.
Your use of our Sites, and any orders you place, is governed by our Terms of Use, Privacy Policy and our Cookie Policy. Please take the time to read these, as they include important terms which apply to you.
Information about us
Our Sites are operated by Pinseria Ltd ("we", "our" or "us"). We are registered in England and Wales under company number 16171215 at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ. You can contact us using our contact form.
Pinseria Ltd is independently responsible for its own legal and regulatory compliance and for the operation and all compliance and other issues arising from any transactions with you.
The legal contract in relation to your order is between you and Pinseria Ltd that operates providing your order. Your contract for the purchase of products and services is subject to these terms and conditions.
Apple Inc. is not a sponsor of, nor is it responsible for, any promotional offers within our iOS applications.
Ordering
You may only place orders if you are at least 18 years old. By ordering, you warrant that you are at least 18 years old and you are legally capable of entering into binding contracts.
If you place an order via our Sites, you will be presented with confirmation on your screen that your order has been received and accepted. Your contract is only formed when you have been presented with this confirmation.
You will also receive a confirmation email. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order. Please also ensure that, where you have placed an order for collection, you have ordered is correct as no refunds will be provided for mistaken orders.
If you place an order at the Trailer, your contract will be formed when you receive your receipt of purchase.
If you order using the 'Easy Order' button on our Sites, you are responsible for ensuring that your preferences and 'saved order' details are up to date, along with your payment card information. If your saved store preferences indicate that you wish to order for collection, please check your order confirmation email carefully in case we are unable to fulfil your order.
Pinseria uses a feature, Auto-Deal Wizard, in order to calculate and provide customers with the best deals, offers and savings when ordering. Whilst we always endeavour to provide the best savings, this is not guaranteed and so we do not guarantee that you will save money or get the best deal using the Auto-Deal Wizard.
In the unlikely scenario that you place an order on our Sites for collection from a store that is unable to fulfil your order, for example, if the store is closed, your order may be redirected to an alternative open local store. You should check your order confirmation email carefully before travelling to collect your order. Please contact the store, using the contact details found on your order confirmation email, straight away if your order has been redirected to an alternative store and you wish to cancel your order.
Products
All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item.
We do not use nuts in our products, however, some ingredients are produced in factories that handle nuts. For full ingredient lists, nutritional and allergen information see here.
Pinseria's food is freshly prepared where equipment and utensils are shared. Whilst we and our ingredient suppliers take precautions, we cannot 100% guarantee that any product is free from allergens, even after ingredients have been removed on request, due to the risk of cross-contamination between toppings. When offering half and half, there could be cross contamination from allergens on both halves of the pizza. Please check the allergens for both halves before placing your order. We have dedicated procedures in place to prepare gluten free pizzas which are accredited by Coeliac UK, our Gluten Free pizzas contain less than 20ppm gluten.
We have a range of products that are suitable for vegetarians, however as food is prepared in store where equipment and utensils are shared, and we do not have a dedicated preparation or cooking area for vegetarian food, we cannot guarantee there will not be no cross contamination from other ingredients.
If you would like more information on our ingredients before you order, please ask a member of our team in store for allergens information, or you can also visit our website at pinseriafood.co.uk where each product details product specific allergens, and there is a link to allergens & ingredient information. We do have a number of options available for vegetarians which are indicated on our menus. We also have procedures in place for making pizzas that are suitable for vegetarians however please note that we do not have a dedicated preparation or cooking area in our stores for vegetarian food. If you are a vegetarian, please inform your order-taker who will do their best to ensure that any risk of cross-contamination with your order is minimised.
Great care is taken in the preparation of all our products, however, we cannot guarantee that all bones from meat products have been removed and some may remain. Olives may contain stones.
Cooked ham is formed from cured pork legs with added water. Ground beef, chicken breast strips and smoked bacon rashers contain added water.
Some products may have been previously frozen.
Our pizzas are handmade to order with fresh dough. The images of our products contained on our menus and Sites are for illustrative purposes only. Although we try our hardest to be consistent, at times, the size of the bases can vary and products you order may vary slightly from those images.
Coca-Cola, Coke are registered trademarks of The Coca-Cola Company.
Availability and Delivery
We strive to maintain our excellent reputation for on-time delivery. However, unfortunately, things do not always go to plan and factors outside of our control such as the weather and traffic conditions may occasionally prevent us from achieving this.
Delivery isn't easy - but we've had a lot of practice in getting it right. That's why we don't support the use of third party delivery service companies to deliver our food. Trust the experts. We like to deliver the pizza ourselves as it allows us to maintain high standards and ensure that you are delivered a piping hot pizza.
If your order is for delivery and you have requested delivery 'asap', we will do its best to fulfil your order within a reasonable time of your confirmation email, taking into account the volume of orders and circumstances facing at the time.
Delivery charges may apply, please ask for details.
Cancellation
You have the right to cancel an order by telephoning up until either:
1. in the case of any advance order (which is/are order(s) placed more than one day before a requested delivery date), up to one day before the order is due to be delivered; or
2. in the case of same day orders and deliveries, within a reasonable time prior to any food being used to start preparing your order.
If you wish to cancel an order after food has been used to start preparing it, you may, at the sole discretion, be charged the full price of the order and no refund will be due to you.
In the unfortunate circumstance that Pinseria needs to cancel your order after it has been accepted, Pinseria will notify you. We reserve the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.
You will not be charged for any orders we cancel. Any payment made prior to an order being cancelled by us will typically be reimbursed using the same method originally used by you to pay for your purchase.
Price and Payment
Prices are as quoted on our menus, Sites and/or in store and may change from time to time, although changes will not affect orders already placed (unless the prices are clearly wrong or arise due to a technical error).
Prices include VAT. Prices are set and will vary between locations and times. We will typically verify prices as part of the order process and its decision in relation to pricing is final and binding.
The price applicable for a 'Half and Half' pizza using standard menu toppings are based on the most expensive half.
Our liability
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of the breach of these terms or negligence, up to the amount of the purchase price you paid for the order applicable to your claim.
However, we are not responsible for any loss or damage that is not reasonably foreseeable. Loss or damage is reasonably foreseeable if it is an obvious consequence of a breach or if it would reasonably be contemplated by you, us at the time of your purchase.
We only supply products for private and business use. You agree not to use any product for commercial or re-sale purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We, do not exclude or limit our liability for:
1. death or personal injury caused, negligence;
2. fraud or fraudulent misrepresentation; or
3. any liability which cannot legally be limited or excluded.
Written communication
Applicable laws require that some of the information or communications we send to you should be in writing. When using the Sites, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Sites. For contractual purposes, you agree to electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This clause is not intended to limit any rights you have in law.
If you wish to contact us, you should contact us using our contact form.
Events outside our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control. This is sometimes called a force majeure event which just means that the event is one we cannot foresee or control. In these terms, we refer to those events as an "Uncontrollable Event".
An Uncontrollable Event includes any act, event, omission or accident beyond both our reasonable control or the reasonable control of the Pinseria's Family and includes in particular the following:
1. strikes, lock-outs or other industrial action;
2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
3. fire, explosion, storm, flood, extreme snow, ice, earthquake, subsidence, epidemic or other natural disaster;
4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
5. impossibility of the use of public or private telecommunications networks;
6. the acts, decrees, legislation, regulations or restrictions of any government; or
7. non-performance by suppliers or subcontractors.
Waiver
If we fail to insist that you perform any of your obligations under these terms and conditions, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we waive a default by you, this will only be done in writing, and will not mean that we will automatically waive any later default by you.
Severability
Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
Assignment
We may transfer our rights and obligations under any contract with you to another organisation, but this will not affect your rights or our obligations under these terms and conditions. You may only transfer your rights or your obligations under these terms and conditions to another person if we agree in writing.
Variation of these Terms and Conditions
We have the right to amend these terms and conditions from time to time. Those changes will not take effect to existing contracts or retrospectively, meaning that if you have placed an order which is subject to our terms and conditions, that contract will continue unaffected, but any order placed after the date of newly published terms will be subject to those new terms. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions in force at the time that you order, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority.
Third party rights
No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.
Law and Jurisdiction
These terms are governed by the laws of England and Wales and you can bring legal proceedings in respect of the products in the English courts.
Food hygiene rating
The Food Hygiene Rating displayed against Pinseria is retrieved from Food Standards Agency live data via the Food Hygiene Rating API. Find out more here.